Interlibary loans (DRM Lite) problem
Posted: Tue, 24th Mar 2020
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When you register for a British Library On Demand account, you should wait for 5 minutes before attempting to download any documents. If you try to download the document too soon after registering, the download will fail, and you will see an error message reading: "Access to this document is restricted. Your account does not have permission to open it".
Solution
The quickest way to resolve the problem is for you to click here to contact British Library Customer Services, quoting your request number, e.g. ED01234, outlining the problem and asking them to re-send the document.
We are happy to contact the British Library on your behalf if you prefer. In this case, please contact us with your request number and details of the problem.