Problems accessing electronic resources from home, who can help?
Please check our known problems page on the website as often the problem has already been drawn to our attention and we may have a work around for you.
A few of our holdings only allow on-campus access, and some require additional passwords off campus. Please read the advice on our website and our Library Guides for instructions on VPN/proxy settings and passwords.
For anything not listed the first point of call should be staff at the Welcome Desk on the ground floor which is open during the week from 9 am - 9 pm and 10 am - 4 pm at weekends during term time (firstname.lastname@example.org or Tel: 023 9284 3228). When the Welcome Desk is closed this number will take you to our out-of-hours service.
Different opening and staffing times apply during vacation periods. Please check before making a special journey.
You could also try our Chat and Ask a question services. (Use the and icons at the side of the page).