Photographs of new Curved Monitor Displays installed at University Library

News and problems

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While we’ve worked hard to ensure a smooth transition, with so large a project it is inevitable that a few things won't work as expected right away. If you find anything that doesn't seem to work as expected or you cannot find anything you need, please let us know.  

Thank you for your support as we work continuously to enhance your digital library experience.

Known website problems

  • Links to PDF documents are currently returning a '404 - page not found' error.
  • The passwords page requires a VPN connection to access from off campus. (Updated: 15 July 2025)
  • Our eDissertations database is temporarily unavailable.
  • Some links pointing to pages on the old library website are not yet being redirected.

We are working to resolve all these problems as quickly as possible.  Thank you for your patience and understanding.  

Workarounds

If you find a link to one of our eresources is broken, you can still access it through the Library catalogue.  Visit the Library search page, search the Library catalogue (the second search box) for the resource by name, click on the catalogue search result, then follow the link in the catalogue record.

Please chat with a librarian online or email library@port.ac.uk if you have any questions or concerns or need access to content that is not currently available to you. 

We also encourage you to complete our feedback webform to let us know about any problems you are experiencing.

 

From 23 July, our biggest ebook platform, Ebook Central, will begin using its own app for reading downloaded ebooks.  

The way you read ebooks online through the platform won’t change, but if you choose to download a copy to read when you are without access to the internet, from 23 July, you will need to download and register the Ebook Central Reader app. If you have downloaded any ebooks from Ebook Central, they will continue to work in the new app. 

This video showcases the new app.  You are welcome to attend a free online webinar demonstrating how the new app will work.

We will share installation guides and links to further online training on the Library newsfeed and blog once the platform goes live. 

Resolved problems

These known problems have now been resolved.  If you experience any ongoing difficulties, please let us know.

  • Passwords page not available off campus - Our resource passwords page is now available off campus via the VPN.
  • Library network and Wi-Fi upgrade - The upgrade has been completed ahead of schedule.  The Library wi-fi network, kiosks, desktop computers, and other facilities should now all be available and working as usual. 
  • Library catalogue maintenance - This maintenance work has been completed and the Library catalogue is working normally again.
  • EBSCO ebook display error - EBSCO ebooks are all believed to be loading normally again.