News and problems

We have been working with the University Web Team to make some further enhancements to the Library website.  

New referencing pages search

You can now find a Google-powered search box on each of our referencing style pages (APA 7th ed., Oscola and Vancouver), which searches across the guidance content for that particular referencing style, so if you go to the APA referencing page and search, you can rest assured you will only be shown pages talking about APA referencing.  Why not go to your referencing style page now and try out the new search?

• APA (7th ed.)
• OSCOLA
• Vancouver

We have plans to make the search even more powerful in future, so watch this space for further developments!

Better searching across our website

We've simplified our webpage layout so you just need to click on the big blue Click here to search Library resources button to be taken to our search page with separate search dedicated search boxes to help you find journal articles and other academic information online, books, or search across our website. 

The website search on this page has also  been made much more powerful, now using Google to search everything on all our webpages, making it even easier for you to find what you need. Try it now and see the difference!

You can now book a 1-2-1 appointment with your Faculty Librarian using the new web form on the How we can help Library webpage.

Complete the webform to tell us who you are and how you would like us to help and when you are available to meet and we will either email you if there is an instant answer or your Faculty Librarian will offer dates/times for an 1-2-1 chat in person or online.  You can still email your Faculty Librarian directly through your Subject page if you want to ask them a question directly.

Help us to help you

It always helps if you can tell us as much detail as reasonably possible, including:

• What you would like help with - including any assignment/essay title
• What you are trying to do - develop a search strategy, find specific information, get started on an assignment, and so on
• What, if anything, you have done/found already

Don't forget the Library Help Desk and 24/7 online chat!

Library Help Desk 

Stop by the Library Help Desk (also known as the Library Skills Drop-in) between 11 am - 3 pm, Monday - Friday for a face-to-face chat with a friendly librarian.  We can demonstrate how resources work, help you develop search strategies, help you find information for assignments, and even help you get to grips with referencing.  Find us just behind the Reception Desk. 

Chat with us 24/7

We can answer almost all your login/access queries, advise on APA referencing, and help you get started with most information searches and assignments in a matter of minutes.  It is almost always worth chatting with us online in the first instance and then booking a librarian using the web form if you need more specialised, in-depth help and support.  Click on the chat button on the blue and white chat button on the Library website at any time to start a new chat.  

We have discovered that links to Box of Broadcasts (BoB) are returning a '404 - page not found' error.  This error message presents after logging into BoB.   

This is known to happen when:

• following a link to a specific BoB video - including links in reading lists;
• attempting to transfer a Discovery Service search to BoB (by running a search in the Discovery Service and then clicking on Research tools | Additional resources > Send search to... > Box of Broadcasts).

We are sorry that BoB has developed this unexpected fault and are working hard to fix it as quickly as possible.  Thank you for your patience.

Workaround

Wherever you encounter this problem, after logging into BoB and encountering the '404 - page not found' error, go back to the previous step and follow the link/submit the request again. BoB will load as expected the second time around.

Alternatively, you could log into BoB and search it directly for the content you want to watch.

We have been receiving enquiries from clients trying to access "Visible bodies" who have encountered a paywall when trying to log in.

You must register while on campus or connected to the University's VPN before you use this resource for the first time.  Once registered, you will be able to log in from anywhere without using the VPN.  

You can find video guides on setting up and reconnecting to the VPN on MyPort.

We hope you are enjoying using the new Ebook Central Reader app to read your ebooks.  Built by the same people as the Ebook Central platform, the new app and Ebook Central are designed to work seamlessly together, offering an improved experience over the old app. 

If you have not already done so, you just need to download the app and link it to your Ebook Central account to get started.  Any ebooks you already downloaded on your device will still be available.

Getting started

We recommend at least reading the quick start guide below before attempting to register your new Ebook Central Reader app.  You can also watch a short video and sign up for an online training session:

• Download the quick start pdf guide 

• Watch a short video walkthrough 

• Sign up for an online training session 

You can find more help and guidance on the Library blog.  Library staff are also here in person and online to offer guidance and answer any questions you might have.

We regret that Rhino House is temporarily unavailable.  This has been identified as a supplier-side problem.  We hope this service will be resolved soon.