News and problems

As work to develop the new student hub progresses, it will be necessary to disconnect the Library from the mains electrical power supply for 30 minutes between 7.00 - 7.30 am on Friday 13 February.  During this 30 minute period, the Library will be without electricity or wifi, and illumination will be limited to natural light and emergency lighting.

We have timed this service interruption to minimise disruption and apologise to anyone impacted by these works.  

We expect a similar half hour disruption three weeks later.  We will confirm arrangements nearer the time.

Please plan your work accordingly.

All the Library's fire alarms are scheduled to be tested between Thursday 12 - Tuesday 17 February. During this period, fire alarm bells will sound at intervals throughout the day for approximately two minutes each time while engineers confirm the system is working properly. 

The fire alarm is designed to be easily heard throughout the Library building, and so if you are sensitive to loud noises or would find this particularly distracting, you might be happier working in one of the other Open Access computer suites on campus during the day during this time. 

The Library will remain quiet at night, when the other open access suites are closed, so you can carry on studying 24/7 without interruption.

We apologise for any inconvenience this may cause.  

Laptops you borrow from the lockers in the Library may block third party cookies by default.  This appears to interfere with authentication for many electronic library resources.

Solution

Click on the crossed-through eye icon in the web address bar at the top to allow third-party cookies (the icon should become an un-crossed eye), then reload/refresh the page (click the circular arrow in the toolbar or press F5).

Some clients have reported difficulty accessing British Standards Online (BSOL).  The problem does not appear to affect all users.  If you cannot download standards off campus, connecting via the University (GlobalProtect) VPN may resolve the problem.

We are currently investigating and hope to restore normal access soon.  We apologise for any inconvenience caused.

Technical issues have been reported accessing Ebook Central ebooks.  Some clients are receiving the error message: "Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address. Please contact your librarian."

Solution

ProQuest, the provider of Ebook Central, has identified that the issue is caused by expired Ebook Central cookies and has created a tool to remove them and enable a fresh browser session.

To run this tool, click on this link https://ebookcentral.proquest.com/clearcookie/clearcookie.html

In the unlikely event that this does not resolve the problem, please clear all your browser data and then reload the webpage.

If you need any further help, please get in touch. 

The Rhino House website has been unavailable since September 2025.  We are investigating why the supplier has been unable to restore this resource.  

You can find a comprehensive list of audio, image, and video resources on our Audio-Visual Resources page.  If you would like guidance on the best resource for your project, please contact Greta Friggens (Faculty Librarian, CCI) to discuss which resources would best meet your needs.

The booking system for the breastfeeding pod on the second floor of the Library is moving from using your calendar to MS Bookings.  Signage outside the pod will be updated soon.

Full details and a link to the new bookings form is available on MyPort.