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Some clients have encountered a '429 - too many requests' error message when trying to access our Cambridge University Press ebook collections. The supplier is aware, advises that is a widespread problem, and assures us they are investigating and pursuing a fix as a matter of urgency. The supplier is hopeful they will be able to restore normal access within a few days.
We are sorry for the inconvenience. If you would like to explore alternative eresources, please reach out to us.
We are very sorry to report that the ageing large format scanner in the Map Library has finally broken. As a result, the Library is no longer able to offer a large format scanning service. We are very sorry for any inconvenience caused.
Laptops you borrow from the lockers in the Library may block third party cookies by default. This appears to interfere with authentication for many electronic library resources.
Solution
Click on the crossed-through eye icon in the web address bar at the top to allow third-party cookies (the icon should become an un-crossed eye), then reload/refresh the page (click the circular arrow in the toolbar or press F5).
Resolved problems
These known problems have now been resolved. Thank you for your patience and understanding.
If you experience any ongoing difficulties, please let us know.
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BCIS availability - We are delighted to announce that the BCIS is once again available.
Known Problems
If you run into any difficulties with our electronic resources, the first thing to do is check the known problems page on the library website. There you will find details of any problems, that have been reported, along with the solution.
We update the known problems page with remedies or workarounds as soon as we spot problems or learn of them from our clients or suppliers. If you have any further questions, discover a new problem or find a recommended workaround does not work for you.
Please get in touch with us by phone, social media, email, online chat or pop in and see us in person.
Suggestions and feedback
We are proud to offer a responsive Library service developed in collaboration with our clients and would love to hear your suggestions and ideas! If you have any suggestions or feedback about the Library website, facilities, services or resources, please let us know through our feedback webform.