News and problems

The link to the Library website on MyPort has moved recently.  Instead of having to scroll down to find the Library link, you can now click our new purple quick link button on the right side of the MyPort website. You can also find us under the grey "Other UoP websites" button in the top right corner.  This change is expected to make it easier for you to navigate to the Library webpage on small screens.

Laptops you borrow from the lockers in the Library may block third party cookies by default.  This appears to interfere with authentication for many electronic library resources.

Solution

Click on the crossed-through eye icon in the web address bar at the top to allow third-party cookies (the icon should become an un-crossed eye), then reload/refresh the page (click the circular arrow in the toolbar or press F5).

Some clients have reported difficulty accessing British Standards Online (BSOL).  The problem does not appear to affect all users.  If you cannot download standards off campus, connecting via the University (GlobalProtect) VPN may resolve the problem.

We are waiting for the supplier to restore access.  We apologise for this ongoing service outage.

Update 20 February 2026 - We appreciate that some clients cannot install and run the University (GlobalProtect) VPN because they are required to use a secured workplace computer onto which they cannot install software. 

Requested action

If you have difficulties logging into British Standards Online (BSOL) - Please contact the IS Service Desk.  Initial investigations suggest this problem is complex and receiving more reports from affected individuals will help our IT team identify the root cause and fix the problem more quickly.  Please report the problem, even if you are able to connect via the VPN and then access BSOL.  The more reports IS receive, the faster they can fix the problem for everyone, including those who have no easy way to access these resources at present.

If you are also unable to use the VPN - Please also contact the Library, and we will do everything we can to help. 

Thank you all for your ongoing patience and cooperation while we work to resolve this issue.

Technical issues have been reported accessing Ebook Central ebooks.  Some clients are receiving the error message: "Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address. Please contact your librarian."

Solution

ProQuest, the provider of Ebook Central, has identified that the issue is caused by expired Ebook Central cookies and has created a tool to remove them and enable a fresh browser session.

To run this tool, click on this link https://ebookcentral.proquest.com/clearcookie/clearcookie.html

In the unlikely event that this does not resolve the problem, please clear all your browser data and then reload the webpage.

If you need any further help, please get in touch. 

The Rhino House website has been unavailable since September 2025.  We are investigating why the supplier has been unable to restore this resource.  

You can find a comprehensive list of audio, image, and video resources on our Audio-Visual Resources page.  If you would like guidance on the best resource for your project, please contact Greta Friggens (Faculty Librarian, CCI) to discuss which resources would best meet your needs.

The booking system for the breastfeeding pod on the second floor of the Library is moving from using your calendar to MS Bookings.  Signage outside the pod will be updated soon.

Full details and a link to the new bookings form is available on MyPort. 

Access Engineering is returning an error message on campus whenever someone attempts to open one of its ebooks.  We have reported this to the supplier and hope normal access will soon be restored.

We are very sorry for any inconvenience caused.  If you would like help finding alternative resources, please ask a librarian in person or chat to us online.