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We regret that no IT Helpers are expected to be available in the Library this afternoon (on Friday 10 July).  Normal staffing is expected to resume from tomorrow. 

 

Workaround

Library staff are here to help with accessing and using any library eresources.  Library staff may also be able to answer basic IT queries. 

If you have an IT problem and an IT Helper is not available, please call or chat with the IS Service Desk for help.

We regret that British Standards Online (BSOL) is temporarily unavailable again off campus. 

 

Workaround

If you are able to connect via the University (GlobalProtect) VPN off campus, this will allow you to continue to access BSOL as usual.  

If you are unable to use the University VPN for any reason, we are very sorry for the inconvenience, and thank you for your patience and understanding while we work once again with the supplier to restore off-campus access to this resource.

Our postponed electrical maintenance works will now take place when the Library is already closed, on Sunday 5 July.

There is a small possibility that some Library systems operating in the Library building may require restarting when we first reopen on Monday 6 July.  Our staff will be working to minimise any downtime. We apologise in advance for any inconvenience this may cause.

The University Library will be closed on Bank Holiday Monday 30 August.  All our electronic resources and online chat service will continue to be available 24/7 as usual; only the Library building will close.  Please plan your work accordingly.

Laptops you borrow from the lockers in the Library may block third party cookies by default.  This appears to interfere with authentication for many electronic library resources.

 

Solution

Click on the crossed-through eye icon in the web address bar at the top to allow third-party cookies (the icon should become an un-crossed eye), then reload/refresh the page (click the circular arrow in the toolbar or press F5).

Screenshot of Edge browser showing how to enable third party cookies

Resolved problems

These known problems have now been resolved. Thank you for your patience and understanding.

If you experience any ongoing difficulties, please let us know.

  • EBSCO Discovery Service - All EBSCO eresources are working normally again.

  • Foyer toilets - All the Library's toilet blocks are available again, including those in the foyer that are accessible to the public.

  • Passwords for Resources page - All Library webpages are once again available.

  • Dissertations@Portsmouth - Following a recent website update, all dissertations appear once again to be downloadable over the University computer network (either on campus or elsewhere using the University VPN).

  • British Standards Online (BSOL) login problem - The BSOL login is working normally again.

Known Problems

If you run into any difficulties with our electronic resources, the first thing to do is check the known problems page on the library website. There you will find details of any problems, that have been reported, along with the solution.

We update the known problems page with remedies or workarounds as soon as we spot problems or learn of them from our clients or suppliers. If you have any further questions, discover a new problem or find a recommended workaround does not work for you.

Please get in touch with us by phone, social media, email, online chat or pop in and see us in person.

Suggestions and feedback

We are proud to offer a responsive Library service developed in collaboration with our clients and would love to hear your suggestions and ideas! If you have any suggestions or feedback about the Library website, facilities, services or resources, please let us know through our feedback webform.