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Hoarding is being erected around the Student Centre and the surrounding area from Wednesday 26 August, as we prepare for works to redevelop the site into the new Student Hub, creating a new space designed around students’ needs at the heart of the campus.  Construction is expected to take 18 months and will completely remodel the space to bring together the Students’ Union and Student Wellbeing, alongside a range of spaces including social learning spaces and lounges, counselling facilities, a coffee bar, Union shop, a flexible events space and bar where students can socialise, relax and support their wellbeing.

There may be some periods of noise disruption in areas of the Library closest to the works, including the Postgraduate Study Suite. If you are particularly sensitive to noise distractions, there are lots of other study spaces in the Library that might suit your needs equally well.

The Library catalogue will be temporarily unavailable between from 7 pm this evening (Thursday 20 August) for between 2-4 hours, ending by 11 pm, while the supplier carries out emergency maintenance.  We are very sorry for any inconvenience this may cause.  

Links from reading lists to catalogue records will not work during this period, but many resources will still be available using direct links.

 

Workarounds for electronic resources

Databases can still be accessed directly using the links on subject pages. 

Ebooks can still be accessed directly through their respective ebook platforms.

The University Library will be closed on Bank Holiday Monday 31 August.  All our electronic resources and online chat service will continue to be available 24/7 as usual; only the Library building will close.  Please plan your work accordingly.

Laptops you borrow from the lockers in the Library may block third party cookies by default.  This appears to interfere with authentication for many electronic library resources.

 

Solution

Click on the crossed-through eye icon in the web address bar at the top to allow third-party cookies (the icon should become an un-crossed eye), then reload/refresh the page (click the circular arrow in the toolbar or press F5).

Screenshot of Edge browser showing how to enable third party cookies

Printing will be unavailable on the morning of Wednesday 26 August between 8.30 am - 12.30 pm while the Papercut server is upgraded.

Please plan your printing requirements accordingly and ensure any urgent printing is completed before the scheduled downtime. 

Resolved problems

These known problems have now been resolved. Thank you for your patience and understanding.

If you experience any ongoing difficulties, please let us know.

  • Proquest off-campus login problem - Off-campus access appears to have been restored for everyone, including those unable to use the VPN.

  • EBSCO eresources search problem - After a brief period of reported problems, all EBSCO eresources are once again consistently returning search results.

  • British Standards Online (BSOL) - BSOL is now working normally again.  We are very grateful for your ongoing patience and understanding while access to this resource off campus was fixed.

Known Problems

If you run into any difficulties with our electronic resources, the first thing to do is check the known problems page on the library website. There you will find details of any problems, that have been reported, along with the solution.

We update the known problems page with remedies or workarounds as soon as we spot problems or learn of them from our clients or suppliers. If you have any further questions, discover a new problem or find a recommended workaround does not work for you.

Please get in touch with us by phone, social media, email, online chat or pop in and see us in person.

Suggestions and feedback

We are proud to offer a responsive Library service developed in collaboration with our clients and would love to hear your suggestions and ideas! If you have any suggestions or feedback about the Library website, facilities, services or resources, please let us know through our feedback webform.