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Abstract

Shopping centres are busy environments that have high footfalls of visitors each year. The security and safety of these visitors are essential for the success of a shopping centre. Security regimes need to account for a variety of operational aspects to satisfy regulatory obligations as well as a customer’s convenience and accessibility to the centre. Therefore, a balanced approach is required when deploying any security regime in a shopping centre.
It was found through a literature review that crime prevention through environmental design (CPTED) can be successful in deterring criminals as well as giving the public assurance, enough to feel safe. One hundred members of the public were surveyed in the participating shopping centre located in East Anglia of the United Kingdom. It was found that the public were split in terms of a hard or soft approach to security methods deployed. The public preferred a harder approach in terms of surveillance, yet a softer approach to access control. The public did not seem concerned with territoriality in a shopping centre environment and generally preferred sharing space with others.
An interview with senior management discovered that CPTED had not yet become a topic for discussion for future design in the centre. However, inadvertently the management deployed the CPTED principles by taking careful consideration of the environmental design of the centre. Gaining more knowledge of CPTED could only enhance the environmental design in terms of preventing crime. Deploying good CPTED utilising both the soft and hard approaches to security may prove beneficial to any shopping centre.

Course: Risk and Security Management - BSc (Hons) - C1565

Date Deposited: 2020-11-25

URI/permalink: https://library.port.ac.uk/dissert/dis13620.html