News Articles & Notices for

"Connection not secure" warning message in Google Chrome

Posted: Fri, 16th Jul 2021

! Please note: this page has been archived and is no longer maintained. Links may not work and any contact details may no longer be correct.

Updated Jan 18th 2021 13:27

This is a widespread external issue affecting a wide range of institutions that use an authentication method similar to ours.  Information Services are working to resolve the issue.  Only the Chrome and Opera browsers appear to be affected.

Workarounds

Download the Firefox browser (free and secure from https://www.mozilla.org/en-GB/firefox/new/) and use this to log in instead.

or

If you want to continue using the Chrome browser, sign in using an "incognito" window:

  1. Launch a Chrome browser window in "Incognito mode" (press Control + Shift + N or click on the 3 dots icon at the end of the navigation bar to open the Chrome menu and select 'New incognito window').
  2. Close any other Chrome windows that you have open (you only want the incognito window open).
  3. Log in to the Library using incognito window. 

Some of our services, notably the EBSCO Discovery Service, have been labelled as "not secure" by the Google Chrome browser.  We would like to reassure anyone troubled by this that these services are entirely safe to use.  The warning does not affect the function of these services.  We are investigating the cause presently.

 

 

• List archived news items for