Library service standards

The University of Portsmouth Library is committed to delivering Customer Service Excellence in all areas of our work. These Library Service Standards are monitored and reported on a monthly basis. The Standards work alongside our Customer Charter to show our customers what they can expect from our services.

We welcome your feedback on these Standards and all aspects of our service.

We will provide expert help and advice to our customers at point of need and at a time that suits them.

Face-to-face support for the development of Information Literacy skills associated with literature searching and referencing:

Our Academic Liaison Team will provide teaching and support services to ensure all students, researchers and academic colleagues have the opportunity to develop their information literacy skills. 

  • Faculty Librarians and Assistant Faculty Librarians will develop and deliver teaching sessions as requested by academic departments
  • Faculty Librarians and Assistant Faculty Librarians will offer 1:1 bookable slots for specialist support
  • Faculty Librarians and Assistant Faculty Librarians will participate in the Graduate School’s Development Programme for UoP researchers
  • Students will be able to access face-to-face support via our Duty Librarian drop in service during term time
  • Students will be able to book referencing support sessions during term time

Provision of learning material to support the development of Information Literacy skills associated with literature searching and referencing:

We will offer a range of ways for our customers to develop their information literacy skills independently through the provision of supporting tools and materials on our website. 

  • Annual review of Information Literacy webpages and tools
  • Referencing@Portsmouth will be regularly updated to reflect any changes in source types or Referencing Standards

Provision of support for understanding good practice in the area of copyright as it pertains to teaching, learning and research:

We will offer a range of ways for our customers to develop their skills and knowledge in the field of copyright and to ensure adherence to the University’s Copyright Policy. 

  • Regular maintenance and annual review of Copyright Guidelines webpages to ensure currency with legislation and best practice guidance
  • Provision of specialist copyright enquiries service. All enquiries will be acknowledged and receive an initial response within 2 working days. 

Provision of support in the use of the resources held in the University Archive for teaching, learning and research:

We will offer a specialist enquiry service to support customers who wish to use archival resources.  

  • All enquiries will be acknowledged and receive an initial response within 2 working days 

Our staff:

Our professional staff will undertake cost effective development and networking activities and actively seek to maintain their current awareness to identify issues impacting on the services we offer to our customers both locally and nationally.